Privacy Policy

This Privacy Policy describes how DebtHelp, Inc. ("Company," "we," "us") collects, uses, and protects your information.

1. Information We Collect

We collect personal information including name, address, phone number, email, financial information, and other details you voluntarily provide.

2. How We Use Your Information

We use your information to provide services, communicate with you, negotiate with creditors, process payments, and improve our services.

3. Communications and Consent

By submitting your information, you consent to receive calls, text messages, and emails from DebtHelp, Inc., including communications sent using automated systems or artificial intelligence.

3a. SMS / Text Messaging Program

For clients enrolled in our debt settlement program, DebtHelp, Inc. sends automated account-servicing text messages (for example, payment reminders and missed-payment notices) to the mobile number you provide at enrollment. Consent to receive these texts is obtained at enrollment and is not a condition of enrolling in or purchasing any service. Message frequency varies based on your account activity. Message and data rates may apply. Reply STOP to any message to opt out, or reply HELP for help. You can also opt out or get help by calling (888) 254-4516. We do not sell your personal information, and we do not share mobile opt-in consent with third parties for their own marketing purposes. Full details are in our SMS / Text Messaging Terms.

4. Use of AI and Automation

We may use artificial intelligence and automated systems to assist in communication, customer service, and processing your information.

5. Sharing of Information

We do not sell your personal information. We may share your information with:

Creditors for negotiation purposes
Service providers and processors
Technology providers (CRM, communication systems)
Legal authorities when required

6. Data Security

We use industry-standard security measures to protect your data.

7. Cookies and Tracking

We use cookies, analytics tools, and tracking technologies to improve user experience and marketing performance.

8. Third-Party Services

We may use third-party services such as payment processors, analytics providers, and communication platforms.

9. Your Rights

You may request access, correction, or deletion of your personal data by contacting us.

10. Retention of Information

We retain your information as necessary to provide services and comply with legal obligations.

11. Changes to This Policy

We may update this Privacy Policy periodically.